PDCA循环法在缩短眼科手术患者术前等候时间的应用研究

Application of PDCA Cyclemethod In Shortening Preoperative Waiting Time of Eye Surgery Patients

目的:探讨PDCA循环法在缩短眼科手术患者术前等候时间的应用效果。方法:通过头脑风暴法分析2015年1-11月手术患者等候时间长的可能原因,采用PDCA循环法进行管理。结果:2015年1月-11月手术患者术前等候时间平均等待时间为(37.19±4.22)min,2016年1月-11月手术患者的术前等候时间为(31.00±4.32)min,平均缩短时间为(6.19±2.18)min。2016年1月-11月手术患者的满意度为99.76%,较2015年上升1.27%。从无形成果方面分析建立团队合作和责任感,"PDCA"循环贯穿整个项目,多部门联合完成项目改进,培养了护理人员的服务意识、高效工作的意识。结论:PDCA循环法能够缩短眼科手术患者的术前等候时间,提高护理满意度与护理质量,有很好的应用效果。

Objective： To explore the application effect of PDCA cyclemethod in shortening preoperative waiting time of eye surgery patients. Methods： The possible cause of the long waiting time for surgical patients from January to November 2015 was analyzed by brainstorming and the PDCA cycle method was used for management. Results： The average preoperative waiting time from January to November 2015 was（37. 19 ± 4. 22） min,and the average preoperative waiting time from January to November 2016 was（31. 00 ± 4. 32） min. The average reduction time was（6. 19 ± 2. 18） min. The patient satisfaction rate was 99. 76% from January to November 2016,up 1. 27% compared with 2015. From the analysis of intangible results,team cooperation and sense of responsibility were established,and the ＂ PDCA＂ cycle ran through the whole project,and the multiple departments were combined to improve the project,and the consciousness of service and efficient work of the nursing staff was trained. Conclusion： PDCA cycle method can shorten the preoperative waiting time of eye surgery patients,improve nursing satisfaction and nursing quality,and has a good application effect.