社会化问答研究综述

Survey on Social Question and Answer

【目的】了解社会化问答的发展态势和研究内容。【文献范围】在Google Scholar和CNKI中分别以检索词"Social Q&A"和"社会化问答"进行文献检索,再结合主题筛选,精读并使用追溯法获得社会化问答研究的代表性文献共77篇。【方法】对社会化问答的发展历程和早期研究内容进行介绍,对社会化问答近期的主要研究内容进行归类总结。【结果】目前社会化问答的相关研究主要从问题、答案、用户和平台4个方面展开。【局限】仅将发展历程和研究主题作为探讨核心,未对每个研究主题进行更加细致的探讨。【结论】基于现有的研究内容反映出的研究问题,分别从问题、答案、用户、平台、领域以及应用层面,提出对社会化问答未来研究的建议和展望。

[Objective] This paper explores the development of social Question and Answer studies. [Coverage] We used Google Scholar and CNKI to search literatures with the keywords ＂Social Q＆A＂. We then obtained a total of 77 representative literatures on social Q＆A in conjunction with topic screening, intensive reading and retrospective method. [Methods] First, we introduced the development and early research on social Q＆A. Then, we surveyed the latest social Q＆A studies. [Results] At present, the researches on social Q＆A focuses on tour aspects, including questions, answers, users and platforms. [Limitations] More research is needed to thoroughly discuss each research＇s topic. [Conclusions] Based on the current research, we offer some suggestions on future social Q＆A studies from the perspectives of questions, answers, users, platforms, fields and applications.