新创知识型组织知识冲突机制与策略研究

Research on Knowledge Conflict of Newly-created Knowledge Organization

【目的/意义】基于新创知识型组织知识冲突机制的解决策略,不仅帮助引导知识冲突的积极发展,还推动组织环境及规范机制的完善,对组织的成长具有重要意义。【方法/过程】从创始人和研发人员入手,界定知识冲突主体,再综合考虑组织分工和个人特性及背景因素,对知识冲突进行分类,呈现知识冲突的产生过程,并深入分析三种类型知识冲突的发展和结果,从而构建新创知识型组织知识冲突机制。【结果/结论】本文从加强信息交换、总结既有信息、进行信息扩展3个角度提出个人层面的知识冲突解决策略;组织层面,积极开放的文化环境、完善的学习机制、公正的冲突解决规范和更多的外部交流都能够有效解决新创知识型组织的知识冲突。

【Purpose/significance】Solution strategies, based on the knowledge conflict mechanism of newly-created knowledge-based organization, not only help guide the positive development of knowledge conflict, but also promote the improvement of organizational environment and norms mechanisms, which is of great significance to the growth of the organization.【Method/process】The founder and technical personnel classify the subject of knowledge conflict, comprehensively consider the fundamental and inductive factors that affect knowledge conflict, analyze and summarize the three types of knowledge conflict generation mechanism, development mechanism and impact mechanism, thus construct knowledge conflict mechanism of newly-created knowledge-based organizations.【Results/conclusions】Knowledge conflict resolution strategies at the individual level are proposed from the perspectives of strengthening information exchange,summarizing existing information and expanding information; At the organizational level, a positive and open cultural environment,a sound learning mechanism,a fair conflict resolution norm and more external communication can effectively solve the knowledge conflict of newlycreated knowledge-based organization.