摘要
目的将医疗服务质量量表(CQS)汉化,并研究其在中国文化背景下的信度及效度。方法按照标准的量表翻译程序,将医疗服务质量量表翻译成中文再回译成英文,与原量表进行比对和修改;使用修改后的量表在北京、厦门、广州和新疆的5所医院开展调查,共回收1 238份有效问卷;并对有效问卷进行信效度分析。结果本量表共包含3个维度,13个问题,整体信度Cronbach′sα系数为0.959,组合信度CR值为0.925;各维度AVE值较高,RMSEA=0.076,GFI=0.947,IFI=0.976,CFI=0.976,TLI=0.965,NFI=0.972,量表具有良好的收敛效度和结构效度。结论中文版CQS量表在中国医务人员中使用具有良好的信度和效度。
Objective To develop a Chirurgisches Qualit?tssiegel(CQS)– Chinese version(CQS-C) and to assess the reliability and validity of the CQS-C. Methods We translated the CQS into Chinese with standardized procedures and translated the CQS-C back into English and compared the translation with the original CQS for the revision of the CQS-C.Then we conducted a self-administered survey with the revised CQS-C among 1 238 healthcare workers in five hospitals in Beijing, Xiamen and Guangzhou city and in Xinjiang Uygur Autonomous Region to evaluated the reliability and validity of the CQS-C. Results The developed CQS-C consists of 13 items and three dimensions were extracted from the 13 items with factor analysis. The overall Cronbach's α of the CQS-C is 0.959 and the composite reliability value is 0.925. The values of average variance extracted(AVE) are relatively high for all the three dimensions, indicating a good content validity; the results of structural equation modeling revealed a good construct validity of the CQS-C, with the root mean square error of approximation(RMSEA) of 0.076, goodness-of-fit index(GFI) of 0.947, incremental fit index(IFI) of 0.976, comparative fit index(CFI) of 0.976, Tucker-Lewis index(TLI) of 0.965, and normed fit index(NFI) of 0.972. Conclusion The developed Chirurgisches Qualit?tssiegel(CQS) Chinese version is of good reliability and validity when applied among healthcare workers in China.
作者
杨添安
马腾阳
郭轶伦
陈倩
刘剑
邓剑伟
YANG Tian-an;MA Teng-yang;GUO Yi-lun(School of Management and Economics,Beijing Institute of Technology,Beijing 100081,China)
出处
《中国公共卫生》
CAS
CSCD
北大核心
2018年第8期1083-1086,共4页
Chinese Journal of Public Health
基金
国家自然科学基金青年项目(71603018)
国家自然科学基金(71432002
91746116)
北京市自然科学基金青年项目(9174042)
教育部人文社会科学研究青年项目(16YJC-630017)
北京市社会科学基金青年项目(17GDGLB008
17GLC043)
北京市教委共建项目专项资助
关键词
服务质量
量表
信度
效度
service quality
scale
reliability
validity