医务人员心理资本在领悟社会支持与工作满意度间的中介作用

The mediating role of mental capital in understanding social support and job satisfaction

目的了解医务人员领悟社会支持、心理资本与工作满意度的关系，分析心理资本在领悟社会支持和工作满意度间的中介效应。方法2017年6～7月，采用整群随机抽样，抽取山东省济南市和烟台市5家医院中888名医务人员，采用领悟社会支持量表（PSSS）、四维度心理资本量表（PCQ）和明尼苏达工作满意度问卷短式量表（MSQ）对施测对象进行测评。结果相关分析显示，领悟社会支持与自我效能、希望、韧性、乐观和工作满意度呈明显正相关（r=0．42、0．42、0．56、0．47，P〈0．05）；工作满意度与自我效能、希望、韧性和乐观呈明显正相关（r=0．45、0．50、0．43、0．46，P〈0．05）。结构方程模型显示，希望和乐观在领悟社会支持与工作满意度之间起到明显的部分中介作用。结论领悟社会支持是医务人员工作满意度的正向预测因子，心理资本起到部分中介作用；增加医务人员的领悟社会支持，提高心理资本，有利于提高工作满意度。

Objective To understand the relationship between perceived social support, psychological capital and job satisfaction, and analyze the mediating effect of psychological capital between perceived social support and job satisfaction. Methods In 2017, June to July, we use cluster random sampling method to evaluate 888 medical staff from 5 hospitals in Jinan and Yantai in Shandong provience by Perceived Social Support Scale, PsyCap Questionnaire and MinnesotaSatisfaction Questionnaire. Results Correlation analysis showed that perceived social support was significantly positively correlated with self-efficacy, hope, resilience, optimism and job satisfaction （r=0.42, 0.42, 0.56, 0.47,/~〈0.05）. There was a significant positive correlation between job satisfaction and self-efficacy, hope, resilience and optimism （r=0.45, 0.50, 0.43, 0.46, P〈 0.05 ）. The structural equation model shows that hope and optimism play a significant partly mediating effect between perceived social support and job satisfaction. Conclusion Perceived social support is a positively predictive factor of job satisfaction in medical staff. The Increase of perceived social support and psychological capital are conducive to improving job satisfaction of medical staff＇s.