基于多感官交互的公共智能服务亭设计研究

RESEARCH ON THE DESIGN OF PUBLIC INTELLIGENT SERVICE KIOSKS BASED ON MULTI-SENSORY INTERACTION

移动互联网的高速发展使传统的信息亭越来越“智慧化”,实现了万物的网络互联。伴随着无人超市的发展,这种新型的自助信息亭逐渐被应用到各行各业，依靠电子电脑设备为人们提供智能便捷的服务。通过调查发现，智能服务亭主要追求产品功能的实现，从而忽略了易用性、交互性等其他方面。造成用户体验差、可用性低等现象。

The purpose of this study is to explore the multi-sensory interaction design elements of public intelligent service kiosks from the perspective of basic human sensory channels. Based on the user experience method, the authors analyze the multi-sensory experience data when people using service kiosks, and discuss the user behavior logic, concluding that prioritizing multiple senses to give a full play to the advantages of different senses can effectively improve the operation efficiency of public intelligent service kiosks.