辅助生殖患者就诊流程应用软件的应用探讨

Implementation of treatment process management application software in assisted reproductive technology patients

目的探讨设计开发应用软件(APP)来帮助辅助生殖助孕治疗周期中的患者个性化管理就诊流程的可行性。方法利用智能手机终端根据患者就诊流程设计开发就诊流程管理软件,在患者端帮助患者自主管理病程,在医护端针对患者就诊流程中的问题进行解答,完成患者就诊全流程管理。结果 APP于2016年12月1日上线,截至2017年9月30日共上线患者17 012人,标记就诊日期107 010次,在此期间我中心共进入辅助生殖助孕治疗周期[体外受精-胚胎移植(IVF-ET)包括新鲜胚胎与解冻胚胎]患者22 828人次,患者扫码率为74.5%,在扫码患者中就诊日期标记率为94.7%。发起提问12 920条,平均每日提问42条,其中12 112条为智能问题库推送回复,占总回复问题的81.9%,2 684条为人工平台回复问题,占总回复问题的18.1%。结论 IVF-ET患者就诊流程APP使用率超过75%,使患者与医护人员的互动通道顺畅,提高了患者满意度。

Objective To explore whether the application software （APP） can help patients manage individual process in the period of assisted reproductive technology （ART） treatment. Methods The smart phone as the terminal was used to design and develop the process management APP according to the patient＇s visiting process, which helped the patients manage treatment process and answered the questions that arise in the different steps of medical care process. Results From the launching of the APP on Dec. 1st 2016 to Sept. 30th 2017, 17 012 patients registered, and marked visiting date 107 010 times. Among the 22 828 patients being treated in this period, the roll-in rate was 74.5%, the activity rate of roll-in patient was 94.7%. Totally 12 920 questions were asked, of which 12 112 were replied by auto reply from intelligent question bank, while 2 684 were from artificial platform, the ratio was 81.9% and 18.1%, respectively. Conclusion There was more than 75% ART patients using APE which is a smooth interactive channel between patients and medical care and can enhance satisfication of patients.