浅谈即时参考咨询服务在高校图书馆工作的研究

A Tentative Discussion on the Research of Instant Reference Service in the Work of Academic Library

"互联网+"的背景下,高校图书馆面临转型的形势,即时参考咨询作为网络参考咨询服务的一种,因其即时性、便利性和互动特性将越来越受到重视。西安工程大学图书馆特设QQ群值班制,为教师和学生提供全天候实时服务,受到大家一致好评,使得即时参考咨询服务在高校图书馆中有良好的应用效果。

Under the background of ＂Internet ＋ ＂, academic libraries are facing a situation of transformation. As a kind of network reference service, instant reference service will be paid more and more attention due to the immediacy, convenience and interactive characteristics. The library of Xi＇an Polytechnic University has a special QQ group duty system, which provides real-time service for teachers and students on whole day, the service has been gained high praise and recognized which made a good effect on academic library.