移动图书馆互动质量感知差异比较研究

Research on differences in the interactive quality perceptions of the mobile library

移动图书馆的兴起丰富了用户和图书馆之间的交流,用户与移动图书馆、用户彼此之间都存在着一种动态的互动关系,这种互动关系影响着用户对移动图书馆服务的满意度。文章对现有的移动图书馆互动服务的水平进行评估,从用户的性别、教育程度、使用经历、用户的学科背景等角度,分析用户使用移动图书馆互动服务的感知差异,提出提高移动图书馆互动质量的建议,为移动图书馆互动服务的建设和创新提供参考。

The rise of mobile library has enriched the communication between users and libraries. There is a dynamic interactive relationship between users, mobile library services and each other. It affects the users＇ satisfaction with mobile library services. This paper from the perspective of users＇ gender, education degree, using experience and subject background, evaluates the existing interactive service level of mobile library, and puts forward suggestions to improve the interactive quality of mobile library, and provides the basis for the construction and innovation of mobile library interactive service.