大型集团医院门诊号源统一管理设计应用

Large-scale Group Hospital Outpatient Source Unified Management Design Application

郴州市第一人民医院作为湘南地区大型三甲综合性集团医院,下设三个院区,年门诊量超210万人次,但是门诊预约率一直不高。针对这样的情况,本文将围绕门诊号源这一核心问题,着重从医院信息系统角度和门诊管理层面做了一些调整和优化,从而全面提升医院门诊综合服务能力,改善患者就医体验。通过全集团统一的号源管理、门诊分时段限号、非急诊全预约结束了各分院预约服务各自为政的局面,增强了医院和患者之间的互信,有效地提高了门诊就诊预约率和患者满意度。

As the large-scale top three comprehensive group hospital in Xiangnan,the First People＇s Hospital of Chenzhou has threehospital districts with an annual outpatient volume of over 2.1 million.However,the outpatient appointment rate has not been high.Inview of this situation,this article will focus on the core issue of outpatient service source,focusing on the adjustment and optimizationof hospital information system and outpatient management,so as to comprehensively improve the comprehensive service capacity ofhospital outpatients and improve the patient experience.Through the unified number source management,out-patient time limit andnon-emergency full appointment,the situation of separate booking services in each branch was ended,the mutual trust between thehospital and patients was enhanced,and the outpatient appointment rate and patient satisfaction were effectively improved.