摘要
目的探讨人性化管理模式在护理管理中的运用价值。方法选取60名护理人员对2013年1月至2015年1月我院收治的160例患者进行护理,分别采取传统的管理模式和人性化护理管理模式展开护理工作,比较不同管理模式的应用价值。结果观察组护理人员的工作质量显著高于对照组(P<0.05);观察组护理人员对工作环境及人际关系的满意度均高于对照组(P<0.05);观察组患者对护士的护理服务满意度明显高于对照组(P<0.05)。结论在医院的日常管理工作中实施人性化管理,可提高护理人员的综合实力及患者满意度,值得临床推广。
Objective To explore the application value of humanized management mode in nursing management.Methods A total of 60 nurses were selected to nurse 160 patients in our hospital from January 2013 to January 2015. The traditional management mode and humanized nursing management mode were adopted to carry out nursing work separately.The application values of different management modes were compared. Results The quality of work of the nursing staff in the observation group was significantly higher than that in the control group（P〈0.05）. The nursing staff＇s satisfaction with the working environment and interpersonal relationships in the observation group were significantly higher than those in the control group（P〈0.05）. The patients＇ satisfaction with nurses＇ care services in the observation group was significantly higher than that in the control group（P〈0.05）. Conclusion Humanized management in hospital daily management can improve the comprehensive strength of nursing staff and patients＇ satisfaction, which is worthy of clinical promotion.
作者
陈敏
CHEN Min(Weinan Maternal and Child Health Hospital,Weinan 714000,China)
出处
《临床医学研究与实践》
2018年第30期182-183,共2页
Clinical Research and Practice
关键词
人性化管理
护理管理
工作质量
humanized management
nursing management
quality of work
