政务服务大厅改进策略研究——以浙江省地方标准《政务办事“最多跑一次”工作规范第4部分 服务大厅现场管理》为例

Research on the Improvement Strategy for the Government Affairs Service Center——Taking Zhejiang Local Standard as an example

政务服务大厅是直接服务群众和企业的场所,由于缺少有效的管理手段,一些大厅"脏、乱、差、污"问题比较明显,办事人员素质有待提高,影响着政务服务中心的效率和在群众和企业中的形象。浙江省在对全省政务服务中心服务大厅现场的调查和分析基础上,制定和发布了《政务办事"最多跑一次"工作规范第4部分服务大厅现场管理》标准,对政务服务大厅现场管理提出要求,推进"最多跑一次"工作有效施行。

The government affairs service center directly serves for individuals and businesses. However, due to the lack of effective management measures, there are existing ＂dirty, chaotic, lack, and filthy＂ problems at some centers. The quality of employee needs to be improved, affecting the efficiency of service centers and the image in individuals and businesses. After investigation and analysis of government service centers in Zhejiang Province, the standard ＂Method of operation for government affairs to ＇maximum one visit service procedure＇ -- Part4： Site management of government service hall＂ was developed and released, providing requirements for on-site management of the government service hall and promoting effective implementation of the ＂maximum one visit service procedure＂.