角色体验在新上岗护士岗前培训中的实践

Practice of role experience in the pre-job training of new nurses

目的分析角色体验在新上岗护士岗前培训中的实践效果。方法制定入院护理服务质量体验表,新上岗护士以患者家属的身份体验入院护理服务质量,在提升自我素质的同时发现存在的问题或不足,由护理部进行汇总、分析,并得出结论。结果经过角色体验,新上岗护士们能够以专业的眼光并结合自身感受,不同程度地发现护理工作中存在的问题或不足。结论角色体验能让新上岗护士切实体会到患者的感受,有利于其转变和提升服务观念,认识到人文关怀的重要性,同时也能发现护理工作中存在的问题和不足。

Objective To analyze the practice of role experience in the pre-job training of new nurses. Methods The admission nursing service quality questionnaire was made. New nur- ses experienced admission nursing service quality as the patients＇relatives, and found out the exist- ing problems or disadvantages when their self-quality was improved. After that, the relevant anal- ysis and summarization were made by the nursing department. Results In their professional eyes and combining with their self-feelings, new nurses could found out the problems or disadvantages in the nursing work by varying degrees. Conclusion Role experience can make new nurses feel the patients＇feelings, transform and improve the service concept, recognize the importance of hu- manistic concern, and also find out the problems or disadvantages in the nursing work.