某儿童专科医院运用信息治理提升门急诊一站式服务的探索

Exploration on information governance facilitating the one-stop service in outpatient and emergency departments of a children's hospital

回顾分析了某医院一站式服务优化过程中预约方式和支付方式的变化,比较该医院信息化建设一站式服务前后患儿就诊等待时间的改变,结果提示:信息治理一站式服务对改善患儿就医体验有积极效果。建议在儿童专科医院可通过信息治理,合理利用线上和线下平台进行门急诊的延伸服务。

This paper respectively reviewed and analyzed changes of reservation method and payment approach duringthe optimization process of one-stop service of a hospital. Waiting time of children’s visits before and after the informationconstruction of one-stop service was compared. Results showed that information governance of one-stop service had positiveeffects on children’s medical experience. It is suggested that children’s specialist hospitals take advantage of informationgovernance to extend outpatient and emergency service through the rational use of online and offline platforms.