摘要
依据ISO9001:2000的有关要求,运输企业的运输服务质量管理体系文件应包括:运输服务质量手册、程序文件、管理规范、服务?作业规范及质量记录表格。
According to the requirements of ISO9001:2000,the documents about quality administra-tion system for transportation service quality of transportation business are included such as:manual doc-uments,administration rules,rules of service operation and record list of quality.
出处
《交通标准化》
2002年第5期47-49,共3页
Communications Standardization
