我国内地城市电子政务服务能力分布规律——基于地理区域、政务渠道、政务维度综合视角

Examining E-Government Services of Chinese Cities with Geographical Regions, Government Channels and Administrative Dimensions

【目的】为解决电子政务服务能力分析切入视角单一的局限,采用综合视角进行全面的分析。【方法】通过应用多维指标体系测评地级以上城市网站及"两微一端",分别基于地理区域、政务渠道、政务维度视角进行统计分析与归纳讨论。【结果】揭示了我国内地城市电子政务服务水平偏低、发展不平衡的态势和分布规律;得出比较影响、互相影响、效果影响显著不同的重要结论;并归纳出7种不同的电子政务服务阶段。【局限】来源数据非时间序列,分析样本未扩展至县镇。【结论】基于地理区域、政务渠道、政务维度的综合视角对提升电子政务服务能力提出了整体性提升、平衡性发展、同类性借鉴等建议。

[Objective] This paper conducts comprehensive empirical analysis for e-government service capabilities in China, aiming to address the issues facing the traditional methods. [Methods] We used Multi-dimensional Evaluation Index system to analyze the websites, WeChat profiles, micro-blogs, and other APPs run by city governments at the prefecture-level or above. Then, we ran statistical analysis based on geographical regions, government channels and service dimensions. [Results] We found that the e-government services of Chinese cities need significant improvements, which posed various impacts on local people. We also identified seven different development stages of e-government services. [Limitations] We did not use time series data and not evaluate the e-government services at county or town levels. [Conclusions] This study offers practical suggestions on improving the e-government services in China.