航空总医院创新服务改善患者就医体验的实践探索

Practice and exploration of continuous improvement of medical treatment experience in General Hospital of China Aviation

改革与改善相结合成为新医改最显著的特点之一。航空总医院坚持以创建“全国百姓放心示范医院”为目标，以不断提高群众满意度为出发点，以持续改善患者就医体验为着力点，突出问题导向，注重管理变革，推行医院6S管理、取消门诊输液、设立诉求中心、开展多学科协作诊疗等一系列改善医疗服务的新举措并取得显著成效。

The combination of reform and improventent has become one of the most prominent features of the new medical reform. General Hospital of China Aviation adhering to create the ＂National model hospital assured the people＂ as the goal, to improve the satisfaction of the masses as the starting point, to continue to improve patients＇ experience as the focal point, highlighting the problem oriented, pay attention to the management of change, implementing a series of new initiatives to improve medical services and achieved remarkable results.