District-based Practice on Public Complaint Service Standardization

创建“4+X”标准体系 推动政务投诉办理工作转型升级--青岛市城阳区民声服务办理工作标准化建设的实践(英文)

Standardized process of public complaints,applied in Qingdao,Shandong Province,was approved as a provincial pilot project on service standardization in January 2015.Chengyang District of the city has taken standardization as the main guiding principle for public complaint service,and integrated the ideas of standards in the major processes of compliant handling from personnel training,operation,complaint analysis and diagnosis.