层次分析法在管理决策中的应用——以税务机关提高服务质量决策为例

Application of Laddered Analysis Method to Improvement of Service Decision Quality of Taxation Department

层次分析法是一种定性和定量相结合的系统方法,它能够把决策过程众多的不确定性和模糊性具体量化。本文探讨层次分析法在提高税务机关服务质量方面的应用,以期求得税务机关决策质量的提高。

Laddered Analysis Method is a systematic method for quantitative and qualitative analysis, which can quantify multiple uncertainty and vagueness of decision-making process. The application of laddered analysis method to improvement of service quality of taxation department is discussed so as to improve the service quality of taxation affairs.