复旦大学虚拟参考咨询系统探索与建设

Exploration and Construction of the Virtual Reference System of Fudan University

随着读者对网络文献的迫切需求 ,虚拟参考咨询服务 (VRD)应运而生 .复旦大学图书馆利用网络为读者提供常见问题回答、读者留言板、BBS等多种咨询服务 ,为虚拟参考咨询系统建设提供有关的研究和服务基础 .图书馆虚拟参考咨询系统主要包括 :电子邮件咨询、实时在线咨询、学习资源中心等功能和栏目 .该系统采用Chat技术和页面推送等技术 ;电子邮件咨询和实时在线咨询的有效内容被转入数据库 ,为开发智能化检索和知识库提供基础 .知识库涉及一系列规则与标准 ,诸如元数据标引规则、服务标准、以及咨询质量控制标准等 ,只有建立规则 。

Raring requirements for online documents induce the newborn of VRD (virtual reference desktop). Our construction of VRD is based on the network services of Fudan University Library (FDL), such as FAQs, Readers’ Message Board, BBS and so on. The VRD is mainly comprised of E mail, live online reference service in real time, information resources learning center. Some new technologies like Chat and page pushing are introduced in FDL’s system. Useful information from E mails and Live Online Reference will be put into the database, for further exploitation of intellectual retrieval and repository. In building the repository, a series of rules and criteria are involved including metadata marked rules, services standards and consultation quality control principles and so forth. Only by establishing these principles can we make feasible high quality virtual reference services.