数字图书馆FAQ服务的探讨

Discussion on FAQ of Digital Library

探讨了在数字图书馆中逐渐普及FAQ服务的意义 .通过对国内部分图书馆主页的访问调查 ,剖析了目前国内的数字图书馆FAQ服务存在的问题 ,如缺乏对用户的深入研究 ,缺乏对问题的分析选择 ,还有设计上存在的问题等 .主张要在充分研究用户的心理和行为的基础上开发和开展FAQ服务 。

With the development of Internet, digital reference service in libraries becomes more and more important. The object who receives the service has become more and more qualifying and a great diversity of service methods have emerged. In these methods, FAQs(Frequently Asked Questions)is one developed along with the development of digital library. This thesis discussed the general meaning of FAQ in digital libraries. Through visiting the webs of some national libraries, some existing problems of FAQ in Chinese digital libraries were analyzed, such as lack of deep user study, lack of analysis and selection of questions and some design problems. Suggestion was given that we should develop FAQ based deep study of the users’ psychology and behavior and a brief introduction was made to FAQ’s design process.