摘要
在研究邮政11185呼叫中心系统可用性的基础上,指出系统设计阶段就着重可用性设计,提出绕过CTI的旁路设计思想和基于设备层次结构化可用性设计方法。研究结果表明,该方法有效提高了11185系统的可用性。
Based on the study of the availability for the Post 11185 Call Center System,it mainly focuses on availability in the phrase of the system design,provides the CTI bypass solution and availability implementation based on system hierarchy. The results show that these methods effectively improve the availability of the 11185 system.
出处
《电脑知识与技术》
2009年第9X期7760-7762,共3页
Computer Knowledge and Technology
