保险公司呼叫中心系统的设计与实现

Design and Implementation of Call Center in Insurance

该文探讨了基于J2EE的呼叫中心系统的设计架构,对系统的组成层级以及软件设计模式进行了分析,并在此基础上结合保险业企业的实际情况和业务需求,设计了系统的总体框架,并围绕整体框架的各个模块分别进行了研究,如系统功能结构、数据库等方面,为系统的具体实施打下良好的基础。

This paper discusses call center system design framework base on J2EE,the structure of the system components and software design patterns are analyzed.It designs the framework on account of business and practice in insurance and analyses each module,such as function structure and database,in order to assure the call center system works well.