ERP系统上线后总体运维管理探讨

ERP System on-line Management of the Overall Operation and Maintenance

有多个业务模块、纵跨多级管理组织大型国有企业的ERP上线,集团下属的各业务单元都已在SAP平台的支撑下进行业务的经营管理,由大量具备实施能力的内部顾问组成的总体运维组转变为运维支持,如何提供可靠的运维保障,充分挖掘ERP系统的潜力和价值,已经越来越成为ERP项目管理的关键命题。SAP平台下的运维问题提报系统SAPSolutionManager,总体组运维电话支持系统,即时沟通工具同其他业务关联的信息技术服务管理系统相结合,在相应的总体组运维管理制度严格执行的基础上,各自发挥实时性、系统性、关联性的强大功能,彼此互为补充。标准的变更流程、实用的知识库和应对突发事件的ERP系统应急预案相互结合为一个有机的整体;成为一个标准运维管理体系,确保ERP系统平稳运行。

There are multiple business modules,spanning a large multi-level management organizations ERP on-line state-owned enter prises,the Group's various business units have been under the SAP platform support in carrying on business under the management of the large number of internal consultants with implementation capacity operation and maintenance component of the overall group into opera tion and maintenance support,how to provide reliable operation and maintenance to protect and fully tap the potential and value of ERP systems,ERP project management has increasingly become a key proposition.SAP platform under the operation and maintenance prob lems to report system SAPSolutionManager,the overall group telephone support system operation and maintenance,real-time communica tion tools associated with other business information technology service management system combined with the overall group in the corre sponding operation and maintenance management system based on the strict implementation of,each play real-time,systematic,powerful correlation capabilities complement each other.Standard change processes,practical knowledge and ERP systems to respond to emergen cies contingency plans be combined into an organic whole;become a standard operation and maintenance management system to ensure smooth operation of the ERP system.