摘要
随着企业的发展壮大,热线电话将会越来越繁忙,早期传统的热线电话已经无法适应当今日趋发达的电子通讯。如果采用手工方式对热线电话信息进行管理,效率会非常低下,因此,为了与办公自动化、信息网络化相结合,产生了新的热线电话系统——呼叫中心。
With the development of the enterprise,the hotline will be more and more busy.The early traditional telephone hot line has been unable to adapt to today's increasingly developed electronic communications.If we manage the hotline information by manual mode,efficiency will be very low.Therefore,in order to combined with office automation and information network,Put forward a new telephone system-call center.
出处
《电脑知识与技术（过刊）》
2012年第10X期6986-6989,共4页
Computer Knowledge and Technology
