基于ITIL的烟草信息化服务管理平台的研究与分析

Research and Analysis of Tobacco Information Service Management Platform Based on ITIL

随着烟草行业大规模的信息化建设,IT的运行维护工作日渐重要。分析了目前烟草行业信息化服务管理方面的现状和存在的主要问题,以各地市的诸多迫切需求为导向,探讨了搭建基于ITIL的安徽烟草信息化服务管理平台的建设思路、总体架构、功能特点,有利于促进IT服务管理水平提升,保障IT系统稳定运行。

With the tobacco industry informatization construction scale, IT operation and maintenance is more and more important.This paper aimed to analyzes the status and problems of information service management,with the urgent demand oriented, discusses the building construction ideas, architecture, function characteristics of Anhui Tobacco information service management platform based on ITIL, in order to improve IT service capabilities and secure stability of IT system.