3Sirvanci and Mete. Are students the true customers of higher education? [J]. Quality Progress, 1996(29).
4杨小峻,刘凯.西藏高等教育研究[M].西藏人民出版社,2008.
5Five-Year Trend Study: National Student Satisfaction Report [J].www.noe|l evitz.com.
6Sarah Watson. Closing the Feedback Loop: Ensuring Effective Action from Student Feedback [J].Tertiary Education and Management,2003(2).
7Mallard,C.E Lance & Michalos A C. Culture as moderator of overall life satisfaction-life facet satisfaction relationships [J].Social Indicators Rese- arch, 1997.
8Wiers-Jenssen J,Stensaker B.R & J.B.G.Gaard. Student Satisfaction: towards an empirical deconstruction of the concept [J].Quality in Higher Education, 2002.
9Svetlana A & Beltyukova. Equating Student Satisfaction Measures Using Rasch Analysis. http ://edtech.connectmsu.ed - ID=5489,2002. ? prop.
