2[1]Ashbaugh,H.,Johnstone,K.M.,Warfield,T.D.,Corporate reporting on the Internet[J].Accounting Horizons,1999,13(3).
3[2]Hermanson,H.M.An analysis of the demand for reporting on internal control[J].Accounting Horizons,2000,(14).
4[3]Debreceny,Roger; Gray,Glen L.; Rahman,Asheq.The determinants of Internet financial reporting[J].Journal of Accounting and Public Policy,2002,(21).
5[4]Marston,Claire; Polei,Annika.Corporate reporting on the Internet by German companies[J].International Journal of Accounting Information Systems,2004,(5).
6[5]Hussey,R.,Sowinska,M.The risks of financial reports on the Internet[J].Accounting and Business,1999.
7[6]Craven,B.M.,Marston,C.L.Financial reporting on the internet by leading UK companies[J].European Accounting Review,1999,8(2).
8[7]Beattie,Vivien; Pratt,Ken.Issues concerning web-based business reporting:an analysis of the views of interested parties[J].British Accounting Review,2003,(35).
9[8]Jones,Michael John; Xiao,Jason Zezhong Financial reporting on the Internet by 2010:a consensus view[J].Accounting Forum,2004,28 (3).
10[9]Xiao,Jason Zezhong; Yang,He; Chow,Chee W.The determinants and characteristics of voluntary Internet-based disclosures by listed Chinese companies[J].Journal of Accounting and Public Policy,2004,23 (3).
5Michael, et al.. The Evolution and Future of Nation Customer Satisfaction Index Model[J]. Journal of Economic Psyehology, 2001, 22:217-245.
6Oliver. Measurement and Evaluation of Satisfaction Process in Retail Settlng[J]. Journal of Retailing, 1981, 57: 25-48.
7William O. Bearden, Jesse E. Teel. Selected Determinants of Consumer Satisfaction and Complaint Reports [J].Jonmal of Marketing Research, 1983, 20(1): 21-28.
8Marsha L.. Richins Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study [J]. Journal of Marketing Re- search, 1983, 47(1):68-78.
9Frederick F. Reichheld, W. Earl Sasser. Zero Defections: Quality Comes to Services [J].Harvard Business Review, 1990, 68(5): 105-111.
10Eugene W. Anderson. Customer Satisfaction and Word of Mouth[J]. Journal of Service Research, 1998, (1): 5-17.
