摘要
从设计心理学角度探讨了消费者满意度CSI(Customer Satisfaction Index)在设计领域的指导意义,分析现今CSI的国内外发展状况,指出其在产品设计各方面中的指导作用,建立CSI产品设计研究模型。
This article researched the leading meaning of CSI (Customer Satisfaction Index) in the realm of design from the angle of design psychology,analyzed the domestic and international conditions of CSI,pointing out its leading functions in the every parts of product design,and establishing the researching model of product design based on CSI integrating the situation of China.
