6Rahim,M.A..A Measure of Handling Interpersonal Conflict[J].Academy of Management Journal,1983:168-176,368-376
7Thomas K W.Conflict and conflict management[A].In Dunnette M D,Hough L M,eds.Handbook of Industrial and Organizational Psychology[C].Palo Alto:Consulting Psychologists Press,1976:889-935
8Wall J A J r,Callister R R.Conflict and its management[J].Journal of Management,1995,21(3):515-55
9Tagiuri R.The concept of organizational climate.In:Tagiuri R,Litwin G H ed.Organizational climate:Exploration of a concept[M].Boston:Harvard University Press,1968:11-32
10Palmer,Jesse.Conflict resolution:strategies for the elementary classroom[J].Social Studies,2001,Vo l.1992 (Issue2):65-67