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浅析饭店前台服务心理 被引量:1

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摘要 文章通过分析影响饭店前台服务的心理因素,运用相关心理学理论,对饭店前台服务过程中的"晕轮效应"及客我沟通等问题进行阐述,得出了重视饭店前台服务心理对提高饭店服务水平有较大影响的结论。
作者 马悦
出处 《中国集体经济》 2009年第6S期82-83,共2页 China Collective Economy
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