2Andreasen,Alan R., 1985, Consumer Responses to Dissatisfaction in Loose Monopolies, Journal of Consumer Research, Vol.12, No.2: 135-141.
3Bluedom,AUen C., 1982, The Theories of Turnover : Causes, Effects and Meaning, Research in the Sociology of Organizations, Vol.8, No.1: 75-128.
4Dwyer, F. Robert, Schurr, Paul H. , and Oh, Sejo, 1987, Developing Buyer- Seller Relations, Journal of Marketing, Vol.51, No.4: 11-28.
5Hirschman,Mbert O., 1970, Exit,Voice and Loyalty: Responses to decline in Firms, Organizations, and States,Cambridge ,MA: Harvard University Press.
6Ping,Robert A., 1993, Does Satisfacllon Moderate the Association Between Alternative Attractiveness and exit Intention in a Marketing Channel?, Journal of Marketing Research. Vol.18:395-415.
7Ping,Robert A., 1997, Voice in Business-to-Business Relationship: Cost-of Exit and Demographic Antecedents,Journal of Retailing, Voi.73, No.2: 261-281.
8Ping,Robert A., 1999, Unexplored Antecedents of Exiting in a Marketing Channel, Journal of Reta/ling, Vo1.75,No. 2.. 218-241.
9Rusbult,Cary E. ,Isabella M. Zembrodt,and Lawanna K. Gunn, 1982, Exit ,Voice ,Loyalty ,and Neglect: Responses to Dissatisfaction in Romantic Involvement, Journal of Personal and Social Psychology, Vol.43, No.6): 1230-1242.
10Singh,Jagdip, 1990, A Topology of Consumer Dissatisfaction Response Styles, Journal of Retailing, Vol.66,No.1:57-99.
