企业通讯效率的概念与度量

Concept and Measurement of Business Communication Efficiency

通讯效率总的表现为通讯的准确性与速度，可以证明两者都与通讯距离有关．定义通讯距离为：若两人直接通讯，则定义企业通讯距离为回，若通讯需经ｎ人中转，则通讯距离为 ｎ＋ １．在此基础上建立通讯效率的概念并揭示通讯效率不仅与组织结构有关，而且与企业各项业务流程有关这一性质，流程对通讯效率的影响可用通讯规则来描述．结合通讯效率概念和通讯规则可以求出通讯效率的一般公式．

Commmunication efficiency means communication speed (CS) and communication accuracy(CA). At first, the definition of Communication Distance (CD) is introduced: If the communication is direct, then CD is defined as l; if the communication needs n persons to transfer, then CD is defined as n + 1. It is proved that communication efficiency is only decided by CD, based on which, concept of communication efficiency is defined. Communication efficiency also relates to business business.processes The effect can be described with communication rules. At last, the formula for calculating communica tion efficiency is presented by combining the concept and communication rules.