人性化服务在内科门诊护理管理中的应用

The application of humanized service in the outpatient nursing management in the department of internal medicine

目的:探讨人性化服务在内科门诊护理管理中的应用效果。方法:选取在内科门诊就诊的患者360例,随机平分成两组,对照组进行一般的常规护理和专业护理。人性化服务组在此基础上进行个性化服务。结果:人性化服务组就诊等候时间(10.2±3.3)min,感染率1.7%,分别低于对照组的(19.6±6.3)min,10.0%;满意度97.2%,高于对照组的81.7%,两组比较,差异有统计学意义(P<0.05)。结论:内科门诊护理管理中应用人性化服务,可以明显提高患者的满意度,降低就诊等候时间和医院感染率。

Objective:To explore the application effect of humanized service in the outpatient nursing management in the department of internal medicine.Methods:360 outpatients in the department of internal medicine were selected.They were randomly divided into the two groups.Patients in the control group received general routine care and professional care,while personalized service was carried out in the personalized service group on the basis of the control group.Results:The waiting time for medical treatment was(10.2±3.3)min and the infection rate was 1.7% in the personalized service group,which were lower than those in the control group with(19.6±6.3)min and 10.0%.The satisfaction rate of 97.2% was higher than that in the control group of 81.7%.The differences between groups were statistically significant(P < 0.05).Conclusion:The application of humanized service in the outpatient nursing management in the department of internal medicine can significantly improve the patient’s satisfaction,reduce the waiting time and the hospital infection rate.