品管圈在医院优质服务质量持续改进中的效果评价

Effect evaluation of quality control circle in the continuous improvement of quality service in hospital

目的:探究品管圈(QCC)在医院优质服务质量持续改进中的应用效果。方法:收治心血管内科住院患者400例,分两组,各200例。常规组患者给予一般管理方式,试验组患者给予品管圈管理方式,比较两组患者管理方式的满意度情况。结果:试验组患者对服务态度、护理技术、健康宣教、护士长管理的满意度均高于常规组(P<0.05)。结论:在医院护理质量控制中给予品管圈活动的临床意义重大,相较常规管理模式的患者满意度明显提高,服务质量得到了相应的改善。

Objective:To explore the effect of quality control circle in the continuous improvement of quality service in hospital.Methods:400 cardiovascular medicine inpatients were selected,they were divided into two groups, each of 200 cases.Patients in the conventional group were given general management mode,the experimental group were given quality control circle management,and the satisfaction degree of the two groups were compared.Results: Patients in the experimental group were higher than those in the routine group on the satisfaction of the service attitude, nursing technology,health education,and the management of the head nurses(P < 0.05).Conclusion:In hospital nursing quality control,the clinical significance of the quality control circle activity was significantly improved,and the service quality was improved significantly compared with the conventional management mode on the patients’ satisfaction.