3K N Otto, K L Wood. Customer Integrated Systematic Design[J]. Journal of Integrated Design and Process Science, 1999,3(4) :61 - 74.
4Andreas Herrmann, Frank Huber, Christine Braunstein. Market - driven Product and Service Design: Bridging the gap Between Customer Needs, Quality Management, and Customer Satisfaction[J ]. International Journal of Production Economics, 2000,66:77 - 96.