一种网络感知质量管理体系的研究

Research on a network-aware quality management system

对于高价值客户提升网络感知,可以从高价值客户网络感知精准评估、重点客户感知提升方案精准制定、高价值客户业务感知场景化分析、高价值客户网络感知提升方案落地4个方面全面实施。4个方面环环相扣,共同协同运转,全面提升高价值客户网络感知。本文意在探讨一种以高价值感知为推手,协助客户协同网优、网维、网建、市场资源,形成可落地、可复制、可持续的网络感知质量管理模式,高效提升客户满意度。

For high-value customers to improve network-aware,it can be perceived accurately assess network fromhigh-value customers,key customers to enhance the perception of the program to develop accurate,high-value customers perceive business scenario analysis,high-value customers to enhance networkawareness programs fl oor fully implemented in four areas.Four interlocking,co-operate together to raisethe overall network-aware high-value customers.This article is intended to explore a high perceivedvalue for the promoter to help customers VCN excellent,network maintenance,network construction,market resources,form a landing,replicable,and sustainable management of the network perceivedquality,effi cient and improve customer satisfaction