“协和定制”一站式自助服务系统的构建与应用

Building and Application of "Union Customized" One-stop Self-service System

为缓解患者就诊"三长一短"现状,提高医院高峰时期人流承载能力,北京协和医院经过全面评估和调研,对原有自助机的问题进行认真研究和分析,以医院为主导,与公司合作推出了独具协和特色的自助服务系统,使得新型自助机功能更加全面,人机交互更加顺畅,外形更加美观合理,改善了患者就医体验,提高了医院服务质量。

To relieve the current situation of "three long and one short" of patients when they see a doctor, and improve the people stream bearing capacity in the peak hours of the hospital, after comprehensive assessment and investigation Peking Union Medical College Hospital seriously studied and analyzed the original self-service machine problem. Dominated by the hospital, it cooperated with a company to introduce the self-service system with characteristics of Union, so that the new self-service machine had more comprehensive functions, smoother human-computer interaction and more beautiful and reasonable appearance. Patients' experience and the service quality of the hospital were improved.