门诊辅助知识决策系统的研究与实现

Research and Implementation of Outpatient Knowledge Decision Making Auxiliary System

目的优化医院门诊流程,缓解门诊及医技科室高峰期排长队情况,提高门诊患者满意度,改善患者就诊体验。方法在原有门诊就诊卡储值等流程的基础上,实现以院内自助挂号、预约挂号、分诊、微信公众平台为手段的患者辅助知识决策系统。系统针对门诊患者院前、在院两个主要阶段,分别设计与实现医院信息综合查询、辅助预约挂号、院内自助挂号、位置导航、最优就诊路线等功能。结果该系统的应用,患者满意度明显得到提升,科学合理的分流了门诊就诊高峰期患者,缓解了门诊、医技科室排长队的现象。结论门诊辅助知识决策系统是利用信息化手段对优化门诊流程的进一步探索,是医院服务由被动变为主动的思路转变。

Objective To optimize the hospital outpatient process, so as to relief outpatient and medical laboratory queuing at the peak period and improve the patients’ satisfaction and experience. Methods On the basis of the implementation on original processes such as stored value card, outpatient knowledge decision making auxiliary system was achieved with the help of the hospital self-service, booking triage, and WeChat public platform. Aimed on two major phases including outpatient pre-hospital and in-hospital, the system designed and implemented the hospital information query, auxiliary registration booking, hospital self-service, positioning and navigation, providing best visit route and other functions.Results The application of the system improved patients’ satisfaction significantly, shunted clinic patients at the peak scientifically and alleviated the queuing problem of outpatient and technology department. Conclusions outpatient knowledge decision making auxiliary system is aimed on exploring further by the use of the informational ways to optimize the outpatient service process, and the thinking of the hospital service to change from passive to active.