基于模糊评判法的高校食堂满意度研究——以宿州学院食堂为例

Research of satisfaction of college canteen based on fuzzy evaluation——Take Suzhou college canteen as an example

大学生是未来社会发展的主力,高校食堂作为大学生的后勤保障,其饭菜和服务质量关系到学生的切身利益。提高高校食堂的满意度有利于学校和食堂的未来发展。调查了宿州学院20名教师和100名学生,通过SPSS软件建立食堂评价指标,利用模糊评判法评价食堂满意度,发现宿州学院食堂存在的问题,如:服务质量有待提高、空间太小、饭菜种类单一、价格高等,针对问题提出相应的解决措施:加强沟通、丰富饭菜种类、控制饭菜价格等。

College students are the main force of social development in the future.As college students'logistics support,the quality of food and service is related to the vital interests of students.Improving the satisfaction of the university Canteen is beneficial to the future development of the school and Canteen.This paper makes a survey of100students and20teachers of Suzhou University,establishes canteen evaluation index,using fuzzy evaluation method to evaluate the cafeteria satisfaction.It findsthe problems in Suzhou university canteen,such as:service quality needs to be improved,the space is too small,and food type is monotonous..It then proposed corresponding solutions aiming at the problems:strengthen communication,diversify food types,control the price of the meal.