1CHANG Cheng Chih, CHEN Pei-Ling, CHIU Fei-Rung. Application of neural networks and Kano's method to con tent recommendation in Web personalization[J]. Expert Systems with Applications, 2009 ( 36) : 5310-5316.
2YANG Ching-Chow. The refined Kano's model and its application[J]. Total Quality Management, 2005, 16 (10) 1127-1137.
3CHEN Chun-Chih, CHUANG Ming-Chuen. Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design[J]. Internation al Journal of Production Economies,2008(114) :667 681.
4LI Yanlai, TANG Jiafu. An integrated method of rough set,Kano's model and AHP for rating customer require- ments' final importance[J]. Expert Systems with Applications, 2009,36 (3) : 7045-7053.
5YANG Ching-Chow. The refined Kano's model and its ap plication[J]. Total Quality Management & Business Excellence,2005,11(10) : 1127-1137.
6CHEN Long-Sheng, Cheng-Hsiang. C Kano model: a novel approach for discovering attractive quality elements [J]. Total Quality Management & Business Excellence, 2010,11(21): 1189-1214.
7CHEN Ling-Hsiu, KUO Ying-Feng. Understanding elearning service quality of a commercial bank hy using Kano's model[J]. Total Quality Management & Business Excellence, 2011,1 (22) :99-116.
8RAQUEL Florez-Lopez,JUAN M Ramon-Jeronimo. Man aging logistics customer service under uncertainty:an inte grative fuzzy Kano framework[J]. Information Sciences 2012(202):41-57.
9KANO N. Attractive quality and must-be quality[J]. The Journal of Japanese Society for Quality Control, 1984,41 (2) :39-48.
10BERGER C. Kano's methods for understanding customer-defined quality[J]. Center for Quality Management Journal,1993,2(4):3-36.
