摘要
为了对CT项目用户需求进行调查,本研究通过设计调查问卷,确定需求重要度,并对需求特性的现状进行评价,计算出需求特性目标值、卖点和需求相对重要度权重,并做出了需求规划。本研究对CT项目用户需求进行系统的调查,为后续CT项目售后服务质量特性的质量分析的开展奠定了基础。
In order to research the requirement of CT from customer,In this study,we designed the questionnaire,determined the importance of demand,evaluated the status of demand characteristics,and calculated the demand characteristic target value,the weight of selling point and relative importance of demand.Finally,the requirement programming was made.This study systematically investigated the user demand of CT project,and laid the foundation for the quality analysis of after-sales service quality of CT project.
作者
王鹏
徐子森
张伟
王敏
张仲义
WANG Peng;XU Zisen;ZHANG Wei;WANG Min;ZHANG Zhongyi(Department of Medical Engineering,The Affiliated Hospital of Qingdao University, Qingdao Shandong 266003, China;Case Management Center,The Affiliated Hospital of Qingdao University, Qingdao Shandong 266003, China;Department of Medical Equipment, The Affiliated Hospital of Qingdao University, Qingdao Shandong 266003, China)
出处
《中国医疗设备》
2017年第12期161-164,176,共5页
China Medical Devices
关键词
医疗设备
服务质量
质量功能展开
CT
需求规划
medical device
service quality
quality function deployment
computed tomography
requirement programming
