门诊儿童输液患儿实施优质护理的分析

Analysis of high quality nursing for children with transfusion in outpatient clinic

目的分析研究门诊儿童输液患儿实施优质护理情况。方法选取我院2016年2月17日~2017年3月2日输液患儿72例,随机分为观察组(开展优质护理)和对照组(实施常规护理),每组36例,对比两组输液患儿的依从性、家属满意度、护理服务质量评分、一次性穿刺成功及护患纠纷发生情况。结果观察组患儿的依从性评分、家属满意度评分相比较于对照组,明显较高;观察组护理人员热情评分、耐心解答评分、形象评分、就诊秩序管理评分、健康宣教评分、环境管理评分均明显较对照组高,差异有统计学意义(P<0.05);两组输液患儿的一次穿刺成功与护患纠纷发生概率比较,差异有统计学意义(P<0.05)。结论将优质护理应用于门诊儿童输液患儿当中,具有显著的临床应用效果。

Objective To analyze and study the quality nursing of children with transfusion in outpatient department.Methods From February17,2016to March2,2017,72children with transfusion were selected and divided into observation group(high quality nursing)and control group(routine nursing)according to the principle of simple random grouping,36cases in each group.The compliance,the satisfaction of family members,the quality of nursing service,the success of one-time puncture and the incidence of nursing disputes of transfusion children in the two groups were compared.Results The compliance score,the satisfaction score of the family members of the children in the observation group were significantly higher than those in the control group.The enthusiastic score,patient answer score,image score,medical order management score,health education score and environmental management score of nursing staff in observation group were significantly higher than those in control group(P<0.05).There was a significant difference in the probability of success of one-time puncture and the incidence of nursing disputes of transfusion children in the two groups(P<0.05).Conclusion The application of high quality nursing in children with transfusion in outpatient department has significant clinical application effect.