共同趋势和不同取向:国内外电子化公共服务研究对比分析

Same Tend,Different Orientations: Comparative Analysis of Domestic and Overseas Researches on Electronic Public Service

[目的/意义]在新一代信息技术掀起电子化公共服务研究新热潮之际,从历史演化的纵向维度和全球比较的横向维度对国内外研究进行对比分析,有助于推动理论和实践发展。[方法/过程]选取Web of Science数据库中2597篇外文文献以及CNKI数据库中845篇中文文献作为研究对象,运用Cite Space 5.0对突现词、高频关键词、高被引文献等进行处理,绘制相应的知识图谱,对比分析国内外研究的演化阶段、研究热点和知识基础。[结果/结论]研究发现,国内外研究均经历了从关注信息服务、办事服务到关注协同服务三个阶段的演化;国外研究更为关注技术的用户采纳,具有显著的用户导向特点;国内研究更多强调理念引领和政策解读,具有明显的供给驱动特点。国内未来研究应注重制度优势和理论积累。

[Purpose/Significance]Since the new generation of information technology had set off a new upsurge of research on electronic public service,a comparative analysis from both the longitudinal dimension of historical evolution and the horizontal dimension of global comparisons becomes a necessity,and such an effort will facilitate the development of theories and practices.[Method/Process]Choosing 2597 foreign articles in the Web of Science database and 845 Chinese articles in the CNKI database as the research object,using CiteSpace 5.0,this paper draws knowledge maps by processing burst words,high frequency keywords,and highly-cited references.It compares the evolution process,research highlights,and knowledge foundation of the domestic and overseas literature.[Result/Conclusion]The results indicate that the both of the domestic and overseas researches experienced three evolution stages of information service,online service and collaboration service.The concerns of overseas literature are users'acceptance of technology,showing strong user-orientation,while the focuses of Chinese literature are more on concept leading and policy interpretation,featured in supply-driven.The future research in China must focus on institutional advantages and theory accumulation.