内部顾客满意度的专业化服务绩效考核体系

Discussion on the professional service performance evaluation system for internal customer satisfaction

企业内部专业化服务已经成为提升经营管理水平、提高资源配置的主要手段。通过内部顾客满意度评价来提升和改进专业化服务,提出结合企业内部实际,制定差异化的满意度评价体系最为关键。

The internal professional service of enterprise has become the main means to enhance the management level and improve the allocation of resources.In order to enhance professional service level,the differentiated satisfaction evaluation system was established combined with the enterprise practice.