3Institute of Medicine. Crossing the quality ehasm: a new health system for the 21st century[M]. Washington D.C.: National Academy Press, 2001: 1-360.
4Joint Commission on Accreditation of Healthcare Organizations. National library of Healthcare Indicators[M]. Washington D.C.: Joint Commission on Accreditation of Healthcare Organizations, 1997: 1-439.
5World Health Organization. WHOTERM quantum satis: a quick reference compendium of selected key terms used in the World Health Report 2000[R]. Geneva: World Health Organization, 2000: 1-83.
6Hornby P, Forte P. Guidelines for introducing human resnuree indicators to monitor health service performance[R]. Staffordshire: Staffordshire Center for Health Planning and Management, Keele University, 2002: 1-70.
7Klazinga N, Stronks K, Delnoij D, et al Indicators without a cause: reflections on the development and use of indicatorsin health care from a public health perspective[J]. International Journal of Quality in Heahh Care, 2001,13(6): 433-438.
8Alexander H. Motivating employees[J]. Adams Media Corporation, 1999(8): 24.
