基于ITIL的政务云运维管理平台设计与研究

Design and research of government cloud operation and maintenance management platform based on ITIL

近几年政府已将云计算作为新兴产业重点推进,鼓励云计算产业发展。但面临的问题是,随着云计算在政务领域的兴起,政务云运维服务管理的研究却还处于探索阶段,尚没有统一的规范和模式。本文分析了云计算环境下带给政府部门IT运维管理模式的转变,并结合ITIL理念对政务云运维管理建设方案进行探讨,提出了基于ITIL的政务云运维管理的流程和方法,为建立政务云运维管理体系进行了有意义的探索。

In recent years,the government has focused on cloud computing as a new industry,and encouraged the development of cloud computing industry.But the problem is that with the rise of cloud computing in the government fi eld,the research of government cloud operation and maintenance service management is still in the exploratory stage,and there is no uniform norms and models.This paper analyzes the change of IT operation and maintenance management mode brought to the government departments under the cloud computing environment,and combined with the ITIL concept,the government cloud operation and maintenance management program is discussed,the workflow and method of government cloud operation and maintenance management based on ITIL is proposed,and meaningful research has been made on the establishment of government cloud operation and maintenance management system.