7Group G. Strategic planning[ R]. Research Note,2001:1-3.
8Alvarez;Javier Gonzalez;Raeside, Robert;Jones,Warwick Beresford. The Importance of Analysis and Planning in Customer Relationship Mar- keting: Verification of the Need for Customer Intelligence and Modeling [ J ]. Journal of Database Marketing & Customer Strategy Management ,2006,13 ( 3 ) :222-230.
9I Chiu, H G Chang, H C Hwang, M C Liaw, S L Hung, D Chen, C David. A neural network evaluation model for ERP performance from SCM perspective to enhance enterprise competitive advantage [ J ]. Expert Systems with Applications,2008,35:1809-1816.
