绩效考核在共用护理单元中的应用效果分析

Application effect analysis of performance appraisal in shared nursing unit

目的研究绩效考核在共用护理单元中的应用效果。方法根据在管理护士中出现的问题和特点,制定出相应的考核标准和内容。我院在2016年1月~2017年1月实行各级护理管理者绩效考核制度,建立共用护理单元绩效考核管理信息系统,实施责任包干制。比较实施前后的各项护理质量指标达标率,对各级护理制度落实及质量进行评分,并评价患者对护理工作的满意度。结果实施后,基础护理合格率、护理文书书写合格率、护理人员考核合格率、护理计划达成率均高于实施前,差异有统计学意义(P<0.05)。实施前后的健康教育知识知晓、急救物品完好率和特殊药品管理合格率比较,差异无统计学意义(P>0.05)。实施后,护理规章制度落实评分为(99.10±0.96)分,护理质量管理和持续改进评分为(99.37±1.07)分,均明显高于实施前,差异有统计学意义(P<0.05)。实施后,患者对护理工作的总满意度为97.27%,高于实施前,差异有统计学意义(P<0.05)。结论共用护理单元绩效考核管理系统更加科学、简洁,可以提高护理人员的工作效率和对管理的满意度,也可以提到患者对护理工作的满意度。

Objective To study the application effect of performance appraisal in the shared nursing unit.Methods According to the problems and features in managing nurses,the corresponding assessment criteria and content were formulated.In our hospital from January 2016 to January 2017,the performance appraisal system for nurse managers at all levels were implemented,and the score was conducted for implementation and quality of nursing system at all levels,and the patients′satisfaction degree with the nursing work was evaluated.Results After the implementation,the basic nursing rate,the written qualification rate of nursing documents,the qualified rate of nursing staff assessment,and the achievement rate of nursing plans were all higher than before implementation with statistical significance after comparison(P<0.05).There was no significant difference in health education knowledge,intact rate of first aid items,or qualified rate of special medicine management before and after implementation(P>0.05).After implementation,the score for the implementation of nursing rules and regulations was(99.10±0.96)points,and the score for nursing quality management and continuous improvement was(99.37±1.07)points,which were significantly higher than those before implementation,which were displayed statistical significance(P<0.05).After the implementation,the total satisfaction degree of the nursing subjects was 97.27%,which was much higher than before implementation with a significant difference(P<0.05).Conclusion Performance appraisal management system in the shared nursing unit is scientific and concise,and can improve the work efficiency of nursing staff and the satisfaction degree on management,also can improve patients′satisfaction degree with the nursing work.