企业员工心理契约与敬业度的关系——以物流企业为例

Research on the Relationship Between Psychological Contract and Employee Engagement——Taking Logistics Enterprises as the Example

作为对责任义务的一种认知和信念系统,心理契约深刻影响着员工的态度和行为,进而影响员工的敬业度。通过文献研究发现,心理契约与员工敬业度在引导员工融入组织、投入工作以及共享发展愿景等方面具有共同的指向性,当员工感知到企业很好地履行心理契约时,就会以更高的敬业水平来回报企业。针对物流企业心理契约管理现状和问题,采用实证研究方法验证了物流企业员工心理契约的三个维度(交易维度、关系维度和发展维度)深刻影响着员工敬业度的认知维度、情感维度和行为维度。为了促进企业与员工心理契约的融合,提高员工敬业度,应将建立和谐相容的心理契约贯穿于人力资源管理的整个流程,通过加强员工背景调查,建立人性化、民主化的管理机制,营造良好的组织文化氛围,完善多元化、柔性化薪酬福利体系、良好的培训体系和职业生涯管理体系,提供有挑战性和成就感的工作。

As a cognitive and belief system for responsibility and obligation,psychological contract has a profound impact on employees'attitudes and behaviors,then affects employee engagement.Through literature research,it is found that psychological contract and employee engagement have a common orientation in guiding employees to integrate into the organization,give more dedication and share the development vision.When employees perceive that the enterprise is performing psychological contract well,they will reward the enterprise with a higher level of engagement.On the basis of defining the research dimensions of psychological contract(transaction dimension,relationship dimension and development dimension)and employee engagement(cognitive dimension,behavior dimension and emotional dimension),the authors take logistics enterprises as an example;and aiming at the current situation and problems of psychological contract management in logistics enterprises and by using the empirical research method,they verify that the three dimensions of employee psychological contract has a profound impact on the three dimensions of employee engagement.In order to promote the integration of psychological contract between enterprises and employees and improve employee engagement,the authors put forward that we should establish a harmonious and compatible psychological contract through the whole process of human resource management,strengthen staff background investigation,establish a humanized and democratic management mechanism,create a good organizational and cultural atmosphere,implement a diversified and flexible salary and welfare system,establish a good training system and the career management system,and provide more challenging and successful work.